Effective Date: 28 July 2026

Thank you for shopping with www,rooproyal.com. We strive to provide the best shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Return Eligibility

You may request a return if:

  • The product received is damaged or defective.
  • You receive the wrong product.
  • The return request is made within 7 days of delivery.
  • The product is unused, unwashed, and has all original tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

  • Used or washed products.
  • Products without original tags or packaging.
  • Products damaged due to customer misuse.
  • Customized or altered products.

Refund Process

  • Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, refunds will be transferred to your bank account after verification.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we will arrange a replacement (subject to stock availability). If the item is unavailable, a full refund will be issued.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.
  • For other eligible returns, the customer may be responsible for the return shipping charges.

Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been shipped, it cannot be cancelled and will follow the Return Policy.

Shipping policy

  1. Order Processing: Orders are processed within 1–2 business days after successful payment confirmation.
  2. Shipping Time: Standard delivery generally takes 3–7 business days, depending on the delivery location.
  3. Shipping Charges: Shipping charges, if applicable, will be displayed at checkout before the order is placed.
  4. Order Tracking: Once your order is shipped, tracking details will be shared via email/SMS/WhatsApp.
  5. Delivery Delays: Delivery may occasionally be delayed due to weather, holidays, courier issues, or other unforeseen circumstances.
  6. Incorrect Address: Customers are responsible for providing a correct and complete delivery address. Additional charges may apply for re-shipping due to an incorrect address.
  7. Damaged Package: If the package appears damaged at the time of delivery, please contact us within 24–48 hours with photos/videos of the package.
  8. Undelivered Orders: If an order is returned due to the customer being unavailable or refusing delivery, re-shipping may be subject to additional charges.
  9. International Shipping: International shipping availability and charges may vary depending on the destination country.

Contact Us

For any return or refund request, please contact us:

Website: www.rooproyal.com
Email: rooproyal057@gmail.com
Phone/WhatsApp: +91 9232648340

We are committed to resolving your concerns as quickly as possible.